계약금과 환불

The deposit

You pay a 50% deposit of the proposal total when you accept it. That deposit is what starts the buying.

The balance

You pay the balance when your goods arrive, before pickup or delivery. Goods are released once the balance is paid.

Goods paid in full

Specialised goods that cannot be resold, such as fiber cable for a telecom network, are paid in full when you accept. Your proposal says so when it applies.

How to pay

We take card, bank transfer and cash. Call or email us to pay.

Cancellations and refunds

If you cancel after paying the deposit and before we have bought anything, the deposit is refunded in full, less any payment processing fees such as card charges.

Once we have bought your goods, a refund depends on the store. If the store takes everything back, you are refunded in full. If it takes back only part, the deposit is kept against the goods that cannot be returned. If you think your case is special, tell us and we will look at it.

Pickup and storage

Collect your goods within 7 days of the day we tell you they have arrived. After that, storage is $50 a day, whatever the size or value of the order. We are not a warehouse.

Goods not collected within 14 days of that notice may be sold or disposed of to recover what is owed.

Prices that change

A proposal price is held for 7 days. If your goods turn out larger or heavier than the sizes and weights you gave us, the extra cost of moving them is added to your price.

Items that sell out

If an item sells out after you have accepted and paid, we look for it from another source. If that source costs more, we ask you before we buy. If it costs less, we buy it there and the price you accepted stays the same. If it cannot be found at all, we may suggest something similar, such as another colour or size, or we refund that item.