Before you ask
The answers people need before they send a list. For anything else, call or email us.
Who can use Chule'?
Anyone in Micronesia: families, stores, large companies and government offices. You do not need a business, a US address, a customs account or any shipping experience.
How do I get a price?
Start a request and list what you want: what it is, its SKU or model, and how many. Add the size and weight if you know them. We come back with one written proposal for the whole list. It costs nothing, and you decide whether to go ahead.
How fast will I get my proposal?
It depends on the list. With sizes and weights it is faster. A long list without them can take up to a week, because we have to find each one and work out the cartons before we can price the move.
How does payment work?
When you accept the proposal you pay a 50% deposit and we start buying. You pay the balance when your goods arrive, before pickup or delivery. We take card, bank transfer and cash. Call or email us to pay. Specialised goods that cannot be resold are paid in full to start, and your proposal says so when that applies.
Is a small order worth sending?
Yes. One small item is as welcome as a pallet.
What if I don’t know the size or the weight?
Leave it blank and we will find it, though your proposal will take longer. If your goods turn out larger or heavier than the sizes and weights you gave us, the extra cost of moving them is added to your price.
How long does it take?
It depends on where the goods come from and how they travel. Ocean: the lower price. About 4 to 6 weeks to Guam from the day we buy. Other islands take longer: Chuuk, for example, is about 2 more weeks from Guam. Air: the faster way. About 1 to 2 weeks, and sometimes only days. Your proposal states the days for your island.
Where do I pick up, and can you deliver?
Pickup in Guam is free, at the MacTech store in Tamuning. On other islands your proposal says where your goods are handed over. Delivery to your door can be arranged. It is a line on your proposal and is paid before the delivery is made.
How long do I have to collect my goods?
Collect your goods within 7 days of the day we tell you they have arrived. After that, storage is $50 a day, whatever the size or value of the order. We are not a warehouse. Goods not collected within 14 days of that notice may be sold or disposed of to recover what is owed.
How long is my price good for?
A proposal price is held for 7 days. After that we may need to price it again.
Can I cancel?
If you cancel after paying the deposit and before we have bought anything, the deposit is refunded in full, less any payment processing fees such as card charges. Once we have bought your goods, a refund depends on the store. If the store takes everything back, you are refunded in full. If it takes back only part, the deposit is kept against the goods that cannot be returned. If you think your case is special, tell us and we will look at it.
What if something on my list sells out?
If an item sells out after you have accepted and paid, we look for it from another source. If that source costs more, we ask you before we buy. If it costs less, we buy it there and the price you accepted stays the same. If it cannot be found at all, we may suggest something similar, such as another colour or size, or we refund that item.
Do I need an email address?
No. A phone number is enough to send a request. Without an email address we will ask you to come in and sign your order in person.
Can I send a request for someone else?
Yes. Many people order for family on another island. Tell us who receives it and where.
Is there anything you can’t bring?
We can buy and bring anything that both governments allow out of one country and into the other. Some goods are restricted, defense articles for example. Tell us what you need and we will tell you plainly if we cannot bring it.